Last updated: May 22, 2024
Thank you for shopping at Damsak® Reservoirs.
If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns. This Return and Refund Policy has been created with the help of the Return and Refund Policy Generator.
The following terms are applicable for any products that You purchased with Us.
Interpretation and Definitions
Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Definitions
For the purposes of this Return and Refund Policy:
Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Damsak® Reservoirs (PTY) LTD, Portion 1, Hartebeestfontein farm, Cullinan.
Goods refer to the items offered for sale on the Service.
Orders mean a request by You to purchase Goods from Us.
Service refers to the Website.
Website refers to Damsak® Reservoirs, accessible from https://www.damsak.co.za/
You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Your Order Cancellation Rights
You are entitled to cancel Your Order within 7 days without giving any reason for doing so.
The deadline for cancelling an Order is 7 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.
In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:
By email: sales@damsak.co.za
By phone number: 063 565 6463
Conditions for Returns
Please note that goods can only be returned if there has been a prior arrangement made and if Damsak Reservoirs deems it necessary, as outlined in our warranty terms: Damsak®’s liability to a purchaser of a Damsak® reservoir, however arising, shall be limited to, at Damsak®’s election:
- a) the repair of a Damsak® reservoir; or
- b) the replacement of a Damsak® reservoir.
In order for the Goods to be eligible for a return, please make sure that:
- The Goods were purchased in the last 7 days
- The Goods are in the original packaging
The following Goods cannot be returned:
- The supply of Goods made to Your specifications or clearly personalised.
- The supply of Goods which, according to their nature, are not suitable to be returned deteriorates rapidly or where the date of expiry is over.
- The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
- The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.
Only regular-priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to you if it is not permitted by applicable law.
Returning Goods
You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:
Portion 1, Hartebeestfontein farm, Cullinan, South Africa
We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.
Shipping/Deliveries
Damsak® Reservoirs uses third-party delivery services. The delivery terms will be outlined upon your purchase, and you will be notified of the delivery lead time, which may vary based on your location.
Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us:
By email: sales@damsak.co.za
By phone number: 063 565 6463